Q: How do I verify that I have rights to download Active X components?

A: Open an Explorer window Click on Tools\Internet Options\Security\Custom Verify Download signed Active X controls is set to enable or prompt Top

Q: How do I uninstall the ActiveX?

A: In Internet Explorer 6: 1. In the menu click on Tools, then Internet Options Top

Q: How do I clear my Internet cache?

A: In Internet Explorer:

• Go to Tools -> Internet Options -> Delete Files.
• Click OK.

Q: Will a "Popup Blocker" interfere with normal use of the site?

A: Yes; several operations require a separate window including:

• Previewing labels
• Printer Alignment
• Session timeout warning (if option to sign in automatically while logging in is not utilized)
• Loading design progress

Q: How do I set the Inventory Management Control Level and warning message?

A: From My Account, click on the Inventory Warning selection. Set the inventory level to the appropriate amount for your site, as well as the warning message to be displayed.Top

Q: Is it compatible with Internet Explorer 7?

A: Yes.Top

Q: Where can I find copies of the Privacy Policy and the Terms of Use agreements?

A: There are links on the bottom of all pages to both the Privacy Policy and the Terms of Use agreements. There are also links to all agreements in the Support section which is accessible from each page as well.Top

Q: Do I have to download anything special to print labels?

A: The system requires you to download our VeriSigned™ ActiveX component the first time you attempt to print labels. Your Browser options must be set to "Allow Signed ActiveX Components." You may also want to download the optional TruMatch color palette if you would like to view the colors available for printing.Top

Q: How do I add a label from the Sample Label Library to my account?

A: In order to add a label from the Sample Label library to your account, you must have an active account and been issued an account login and password. Once your account has been activated, follow these steps:

1. From the homepage, select the Continue link under the Print Labels category near the login, or choose the Print Labels tab from the navigation bar along the top of the screen.
2. This will take you to the Print Wizard. Choose Sample Labels from the drop down label library categories.
3. Browse the library and find the label design that meets your needs.
4. Select the Add to My Account option.
5. This will take you to the Label Designs page. The label is now listed with your designs.

Q: I do not see a label design in the Sample Label library that will work for me. How can I get a custom label design?

A: Contact your authorized dealer to have a label designed to suit your specific needs.Top

Q: Do I have to download anything special to print Media labels?

A: The system requires you to download our VeriSigned™ ActiveX component the first time you attempt to print labels. Your Browser options must be set to "Allow Signed ActiveX Components." Top

Q: Do I have to make any settings adjustments before I start printing TTG labels?

A: Yes; there are three settings that must be adjusted:

• Paper Type Setting
• Paper Size Setting
• Toner Transfer Setting

Q: What is the Download TruMatch™ color palette option in the Support page and when would I use it?

A: This application utilizes the TruMatch industry standard four-color process palette in order to produce consistent colors on different printer platforms. The TruMatch color palette allows you to download the licensed TruMatch color palette so that you can print and see the spectrum of colors your printer is capable of producing. With this printed color palette, you can fine-tune the colors on your labels with the assistance of an authorized Label Design Expert.Top

Q: Why do the colors on my printed label look different than the colors on my screen?

A: Your monitor and your printer produce color in different ways. The range of colors a monitor can produce is far wider than what your printer can produce. There are colors that can be seen on a monitor that cannot be printed. If you are trying to match existing colors, or if you would like to change colors, you can download the TruMatch color palette.Top

Q: What is the Reprint feature and when would I use it?

A: The Reprint feature allows you to reprint labels that have been previously submitted for printing without decrementing the label inventory counter. The last print run for each label design/job is always saved on your computer allowing you to reprint the last set of labels sent in case of problems while printing, such as: lost printer connection, face stock jamming, inadequate ink in printer, etc. To use this option, simply select the desired label design from your label library then select the Reprint option from the Data Grid page. The data you last entered for the label design will appear in the data grid. When in Reprint mode, the data is not editable. Click Print All. If you decide not to proceed with the reprint, click Cancel Reprint and you will return to the data grid where you can input or import new data.

Note: The data saved by the Reprint feature is specific to the label design, computer and user who printed the labels originally. In other words, you must be on the same computer with the same login and the same label design selected in order to reprint.Top

Q: What is the purpose of the Label Inventory counter?

A: The Label Inventory counter allows clients to keep track of their label face stock and reminds them when they are running low on face stock. The counter is incremented for your specific account with each purchase of authorized face stock and decremented with each new label print run.Top

Q: Why am I having problems scanning the barcodes on my labels?

A: Because different types of printers have different characteristics, they can produce slightly different results, particularly with very thins lines like the ones used to create barcodes. Be sure to select the correct Printer Type (either Laser or Inkjet) in the Print Options section of the Print Wizard.Top

Q: How do I get my printed labels to align correctly with the label face stock?

A: It is sometimes necessary to calibrate the printer to align with label face stock so that labels print within the label cavity on the face stock. Typically, you will need to perform a Printer Alignment for each printer you wish to print labels on. You may also want to check the alignment each time you open a new package of label face stock. The Printer Alignment feature allows you to accomplish this task easily by applying offsets for each printer in both the X (left/right) and Y (top/bottom) directions. Once you have selected a label design and entered your data, select the Printer Alignment option and the Printer Alignment form will appear. Follow the aligment steps below for each printer you wish to print labels on:

1. Place the desired label face stock into the selected printer. You can also use plain paper which is the exact size as the face stock and view the alignment by holding the printed sheet in front of an actual sheet of face stock. However, this is not as accurate as printing on actual face stock.
2. Click on the test print button for the selected printer
3. An image of the label face stock for the selected label design will be printed where gray boxes represent the area where the labels will be printed
4. Make the offset adjustments accordingly:
• The image is too far left - enter a positive X Offset
• The image is too far right - enter a negative X Offset
• The image is too far towards the top - enter a positive Y Offset
• The image is too far towards the bottom - enter a negative Y Offset
5. Repeat the steps above until you are satisfied with the alignment for the selected printer
6. When finished making the necessary adjustments, be sure to click on the save button to save the new offset values

Q: Who can set the Inventory warning level and message?

A: All account administrators (the initial logon) will have permissions automatically to set the Inventory Management Control Level and warning message. Administrators may in turn provide that permission to other users.Top

Q: Why do I have to reset the printing preferences on the printer every time I print?

A: Printing preferences are only maintained if it is the default printer.Top

Q: How do I calibrate my printer to align with my label stock?

A: It is sometimes necessary to calibrate the printer to align with label face stock so that labels print within the label cavity on the face stock. Typically, you will need to perform a Printer Alignment for each printer you wish to print labels on. You may also want to check the alignment each time you open a new package of label face stock. The Printer Alignment feature allows you to accomplish this task easily by applying offsets for each printer in both the X (left/right) and Y (top/bottom) directions. Once you have selected a label design and entered your data, select the Printer Alignment option and the Printer Alignment form will appear. Follow the aligment steps below for each printer you wish to print labels on:

1. Place the desired label face stock into the selected printer. You can also use plain paper which is the exact size as the face stock and view the alignment by holding the printed sheet in front of an actual sheet of face stock. However, this is not as accurate as printing on actual face stock.
2. Click on the test print button for the selected printer
3. An image of the label face stock for the selected label design will be printed where gray boxes represent the area where the labels will be printed.
Use the Calibrate margins to shift the image on the printed page.
1. Press the [Up] or [Down] arrow button on the Control Panel until ‘Troubleshooting’ is selected on the Display Screen, then press the [OK] button.
2. Press the [Up] or [Down] arrow button until ‘Print Quality Problems’ is selected, then press the [OK] button.
3. Press the [Up] or [Down] arrow button until ‘Calibrate Margins’ is selected, then press the [OK] button.
4. Press the [Up] or [Down} arrow until ‘Calibrate Margins Page’ is selected, then press the [OK} button.
5. Press the [Up] or [Down] arrow button until the required paper tray is selected, then press the [OK] button.
6. Follow the instructions on the Calibrate Margins page to complete the calibration.
7. Use the printer alignment test sheet as a guide.
Tip

• 1A- will move the label to the Top
• 1A+ will move the label to the Bottom
• 1B- will move the label to the Left
• 1B+ will move the label to the Right
Top

Q: Why is there always a blank field in the Data Grid whenever I use the Import Data option and how do I get rid of it?

A: The Import Data option always appends imported data to any records currently in the data grid. The data grid by default always opens with one blank record for you to start entering data into so when you import data, the records are appended to the existing blank record. To avoid this situation, you can remove the empty record in the Data Grid by using the delete option next to the record either before or after you are done importing data.Top

Q: What is the purpose of the Remember Data and Retrieve Data options on the Data Grid page?

A: The Remember Data and the Retrieve Data options work in tandem to save and recover data entered in the Data Grid section of the label print wizard. Webpages typically do not retain any iinformation until the data is submitted in some fashion. If you have entered data into the data grid but are not going to be printing labels right away, you should select the Remember Data option to save the data on the computer where you are working. Then, when you are ready to resume work (either to enter more data or print labels), simply select the Retrieve Data option in the Data Grid section and the grid will be repopulated with the appropriate data.

Note: The data saved by the Remember Data option is specific to the label design, computer and user who submitted the data originally. In other words, you must be on the same computer with the same login and the same label design selected in order to retrieve the data which was saved.Top

Q: What is the Import Data option on the Data Grid and when should I use it?

A: The Import Data option allows you to import data from an existing text file so that you don¦t have to re-enter data from another source. Most database and spreadsheet applications allow you to save data into standard delimited text files:

1. Once you have chosen a label design to print, the Data Grid section will appear.
2. Select the Import Data option and a standard Open file dialog will appear.
3. Browse to the text file where the data is stored (typically a *.txt or *.csv file) and click Open.
4. The Import Text Wizard will appear.
5. From the Text Options screen, select the format which the original text file was saved in (either Delimited, Fixed Width, or One Field Per Line).
6. The next step is specific to the option selected. Enter the appropriate information based upon the format of your data and then click Next.
7. The Trim Options screen appears next. Select all of the check boxes that apply and then click Next:
   1. Trim Leading Spaces From Each Field-Select this option to remove any leading spaces from each field.
   2. Trim Trailing Spaces From Each Field-Select this option ro remove any trailing spaces from each field.
   3. First Row Contains Field Names-Select this option if the first row contains field names. This will disregard the first row of data as a record but will apply it as the name of each corresponding field. This can prove very useful when you get to the next step.
8. In the Map Fields portion of the Wizard, you need to map the data fields from your text file to the data fields available on the selected label design. To map fields, simply:
1. Select one item in the Import Fields list on the left.
2. Select the corresponding Design Field on the right.
3. Click the Map button (and the corresponding mapped field will appear next to the Design Field).
4. Repeat these steps for each field until all of the Design Fields have a corresponding mapped field.

Q: How do I save my data to a permanent location?

A: From the data entry screen, click on the “export data” button. You will be prompted for a file name and location in which to save the data. Provide the appropriate information, click on Save, and the file is saved to the name and location of your choice.Top